• Frequently Asked Questions

1. How can I purchase GUIDOR® products?

  • A: There are several ways to purchase GUIDOR products from Sunstar:

2. How do I schedule an appointment with my local Sunstar representative to receive further information on GUIDOR® and other Sunstar products?

  • A: There are two ways to schedule an appointment:

3. How do I order other dental products (e.g. chlorhexidine, toothbrushes, etc.) from Sunstar?

  • A: GUM® and Butler® products are available through a variety of channels:
  • Contact your local Sunstar representative or local dealer branch representative
  • Call Sunstar Customer Service at 800-528-8537
  • Authorized Dental Dealer
  • GUM® Paroex® Chlorhexidine Gluconate Oral Rinse USP, 0.12% can now be purchase via the online store

4. How is GUIDOR® Bioresorbable Matrix Barrier shipped to the customer?

  • A: GUIDOR Bioresorbable Matrix Barrier is shipped one-day air. When the temperature is above 86⁰ F, the product is shipped in a cooler box and ice pack configuration. Customers will receive a call from Sunstar customer service prior to product shipment to confirm someone is available to receive delivery.